FAQ

Q. What type of companies is Sansan made for?

Companies of all sizes and industries can benefit from Sansan, from major corporations to small- and medium-sized businesses. Sansan is now used in 60+ countries around the world, going beyond borders to coordinate company contacts.
Q. What's the minimum number of users?

There must be at least five users.
Q. Is the Virtual Card (online business card) exchange feature included for free?

Yes, Virtual Cards are part of the basic contract.
Q. Is Sansan available in Chinese?

It is. Sansan can be used in English, Japanese, or Simplified Chinese.
Q. How many languages can be digitized?

Sansan can intelligently scan and digitize 11 languages: English, Japanese, Chinese (simplified and traditional), Korean, German, French, Spanish, Portuguese, Indonesian, Thai, and Vietnamese.

Q. Is the digitization accuracy the same whether using a scanner or a smartphone?

Yes, you’ll get the same 99.9% accuracy, because both processes use Sansan's AI + human data entry formula. Dedicated Sansan scanners can scan business cards efficiently and immediately.
*Sansan scanners process 100 business cards in as fast as 5 minutes, and can even read and record card exchange dates handwritten on cards.
Q. Is manual data entry really necessary?

Yes, it is. Business cards don't have one fixed format and may have items that the system can’t recognize. Sansan continuously researches and develops its technology using machine learning with AI. But at this time, the manual data entry step is still needed to ensure the highest possible accuracy.
Q. Does the Mobile App work on iOS and Android?

Yes, iOS and Android versions of the app are both available.

Q. Is there any support after installation?

Absolutely. Our Customer Success team provides optimal service tailored to each customer's needs. We also offer a wide range of support materials for customer companies, including an exclusive online community for users, a website on using Sansan, and an extensive help site.

Q. Specifically how much does it cost?

Every company is different, so we put together an appropriate plan and price after thoroughly listening to your needs and concerns. This is necessary to make sure your implementation is a successful one.
Q. How long is the contract term?

The standard term for Sansan is 1 year.